AI Support Agents With
Emotional Intelligence
Multi-sector memory that remembers customer history, learns communication preferences, and adapts tone based on sentiment—not just keyword matching.
Emotional Intelligence That Adapts
AI agents that learn customer preferences and adapt communication style based on sentiment
Support Agent
Online
I was charged twice for my subscription renewal. This is the second time this has happened!
I understand your frustration. I can see this happened before. Let me fix this immediately—I'm processing a full refund and applying account credit to prevent future issues.
How long will the refund take?
3-5 business days. I've also added $20 account credit available now. I'll follow up in 24 hours to confirm everything's resolved.
Thank you, I appreciate the quick response and the credit.
Customer Memory Profile
Why ULPI Wins: Emotional Memory Learning
Emotional memory tracks customer sentiment patterns and communication preferences. The agent adapts tone, response length, and solution approach based on what made this specific customer satisfied before. Competitors use the same cheerful template for everyone—ULPI personalizes every interaction based on learned emotional context.
Full Customer History Retention
Never ask customers to repeat themselves—agent remembers every interaction
Customer Interaction History
Initial Setup Help
60 days agoCustomer needed help configuring API integration. Prefers technical explanations over simplified guides.
Billing Complaint
45 days agoDuplicate charge issue. Customer frustrated, wanted immediate resolution. Applied refund + account credit.
Feature Request
20 days agoAsked about webhook support for real-time updates. Forwarded to product team with high priority tag.
Another Billing Issue
CurrentSame duplicate charge problem as 45 days ago
Agent's Context-Aware Response:
"I see this is the second time you've had a duplicate charge. I'm processing an immediate refund and adding $30 account credit (up from $20 last time). I've also flagged your account to prevent future billing errors. Following up in 24 hours as you prefer."
Why ULPI Wins: Full Context Retention
Episodic memory preserves the complete customer journey—every interaction, resolution attempt, preference learned. The agent instantly recalls the previous duplicate charge issue 45 days ago and proactively increases compensation. Competitors treat each interaction as isolated—customers waste time re-explaining their history every single time.
Reflective Pattern Learning
Meta-learning identifies what resolution strategies work best and common pain points
Learned Support Patterns
Billing complaints spike on 1st-3rd of month (renewal period)
Account credit + follow-up = 87% satisfaction rate
Customers frustrated when explaining issues multiple times
Resolution Strategy Effectiveness
🎯 Recommended Action
Based on pattern analysis
• Send proactive billing confirmation emails before renewal dates
• Increase support staff availability on 1st-3rd of month
• Default to account credit + follow-up for billing issues
📊 Impact Prediction
Expected outcome from recommendations
• 40% reduction in billing-related tickets
• Customer satisfaction increase from 62% → 87%
• Average resolution time: 8 min → 3 min
Why ULPI Wins: Reflective Meta-Learning
Reflective memory analyzes thousands of support interactions to identify what actually works. It learns that billing complaints spike during renewal periods, account credit performs better than refund-only, and proactive follow-ups boost satisfaction by 25%. The system provides actionable recommendations to improve support operations. Competitors store interactions but don't learn patterns—they can't tell you what resolution strategies work best.
Instant Similar Case Retrieval
Multi-factor scoring surfaces relevant past solutions—even with different phrasing
New Customer Issue
"My payment went through twice on my credit card statement. How do I get my money back?"
Retrieval Factors
Top 3 Similar Cases Retrieved
"I was charged twice for my subscription renewal"
Resolution: Full refund + $20 account credit + 24hr follow-up
"Double charge on my account for subscription"
Resolution: Immediate refund + account credit + follow-up
"Billing error - duplicate payment processed"
Resolution: Refund processed, account credit applied
Agent's Informed Response
"I can see this is your second duplicate charge issue. Based on past cases, I'm processing an immediate refund and applying $30 account credit (increased from last time). I've also flagged your account to prevent future billing errors, and I'll personally follow up in 24 hours to confirm everything is resolved. Most customers with this issue are fully satisfied with this resolution approach."
Why ULPI Wins: Multi-Factor Semantic Retrieval
Multi-factor composite scoring finds similar cases even with completely different phrasing. 'Payment went through twice' semantically matches 'duplicate charge' and 'double billing'. Weighs resolution success rate, customer similarity, and recency. The agent instantly accesses proven solutions from past cases. Competitors use keyword matching—miss similar cases if phrasing differs, forcing agents to start from scratch every time.